Terms and Conditions

Important Legal Information

Here you will read our legal terms and conditions that apply to any purchase through our websites, to include platinedge.com (our website) to you. We would advise you to read these terms and conditions, before making a purchase on any of our websites, to include platinedge.com. By these terms and conditions being present on our websites to include platinedge.com, means you the reader are agreeing to them, along with our privacy policy, and cookie policy. If you do not accept our terms and conditions, privacy policy, or cookie policy, do not use our websites.

1, Our contact details

platinedge.com is a UK company, as is located at; Advantage House, Stowe Court, Stowe Street, Lichfield, Staffordshire, WS13 6AQ. Our email address is, information@platinedge.com.

2. Service availability

  1. We do not accept orders from certain counties due to logistics.

3. Who can purchase our products

  1. Our products can only be purchased if:
    1. Only if you are legally capable of purchasing our products and legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);
    2. You are the owner of the credit card or debit card you are using to purchase products from our websites. Also, if ordering from a payment account such as Paypal, you must be the owner of the account; and,
    3. you are a resident in a country that we make deliveries to.

4. How our contract is arranged via our websites and you the customer

  1. When you have placed an order with us via our websites, you should receive an email, which will acknowledge the order you have made. This email, however, does not mean that your order has been accepted, we will have to perform manual checks on the order before accepting (we can refuse your order for any reason).
  2. When you have made your order, we will immediatley process your payment, this will be done by making contact with your bank, or card provider, this will lead to us gaining acceptance to withdraw your purchase amount from your account. Your order will not be processed, until we have recieved your order payment amount in full. When and if we confirm your order we shall send you another email, this email will confirm the order is being processed, and is getting ready to be despatched via our supply chain, at this point the contract between us will be formed (“contract”).
  3. When your order has been placed, we will start to process your order. This means you will not be able to alter your order before your delivery, but you may be okay to return your order to us, normally at a different address, under clause 8 of these terms and conditions.
  4. Our products may be altered from time to time to keep up to date with relevant regulations and laws.
  5. These terms and conditions, any other contract between us, are only written in the English language. We will not be held responsible for keeping copies of your contract on our systems. It is advised that you keep a copy of your contracts and the orders you have placed for future reference.

5. Delivery of your items purchased

  1. Your order will generally be delivered by the estimated delivery timeframe affixed to your dispatch confirmation. If there is no delivery data fixed to the despatch confirmation, your items will be delivered as soon as possible. Generally, your order will be delivered within 45 days, after the day you entered into your contract.
  2. If we cannot deliver your items to the address you have specified because, you are not at home, there is no safe place, there are no neighbors nearby, or your letterbox is too small. After 3 failed attempts, your contract may be ended and clause 13 will take effect.
  3. Your order will be classed as complete when we have delivered the items you have ordered to you or a neighbor that is willing to sign for your delivery. Once the completion of your order has taken place your items will become your responsibility from that time.
  4. The items that you have ordered will become yours when we receive full payment.
  5. Our product images, and advertising images are for illustrative purposes only. The items you have ordered may vary slightly from the images shown on our websites. Although we have taken steps to display the items colours correctly, we can not guarantee that your device is showing the correct colours, or the images that are showing the items, are correctly displaying the colours of the items that you will receive when they are delivered to you, from our websites.
  6. It is also advisable to note that postcode restriction apply to your order, we may also accept your order, then refuse it because of an undeliverable address.

6. Delivering your items abroad

  1. It is very typical for us to receive orders outside of the UK, in these circumstances:
    1. Your order could be subject to other taxes such as import duties, and other applicable taxes. These taxes are applied when your items reach their delivery destination. It is advised to you, that we do not have any responsibility for these added fees of your items, and we can not advise on how much these extra charges will be. You the customer will be solely responsible for any extra charges to do with import taxes and import duties. We would suggest you make contact with your local customs and excise office to find out what extra charges may be applicable to your order, before making an order from one of our websites, to include platinedge.com. We will not be liable to any charges associated with the delivery of your items from our websites to include, platinedge.com, if you do not pay any such import duties or taxes;
    2. You the customer must comply with all applicable laws and regulations of the country that you have asked us to deliver to, we will not take any responsibility for any negligence made by you regarding breaking these laws and regulations. You are solely responsible if you break such laws and regulations; and
    3. If you are returning any items you have purchased from us from destinations outside of the UK, from our websites to include, platinedge.com, you have to mark the return parcel with the words “Return to supplier” very clearly, preferably in black.

7. Price and payments

  1. The price that you the customer will pay for an item on our websites will be displayed on our websites generally in GBP, Although see clause 7.5 and 7.6 to see what will happen if there is a discrepancy in the prices displayed on our websites, and you order one of these items displaying an incorrect price.  All prices advertised on our websites include VAT as applicable in the UK. But the prices do not include delivery charges, delivery charges are payable once you have entered your address details into our website on the checkout process.
  2. Prices displayed on our websites can be changed at any time and without any notice to our customers, these changes will not affect orders that have already been placed, and that has been accepted. If however, VAT charges change after your order has been accepted, the rate of VAT will be adjusted, unless you have already paid for your items in full before the VAT change took effect.
  3. Our payment acceptance has not been fully set up yet, but we will be accepting payments via; debit card, credit card, Apple Pay (IOS), PayPal. All cards accepted via PayPal.
  4. When you are at the final step of the payment gateway, you must pay for the items in full, this includes any delivery charges. Once you have submitted your approval to pay for the items, we will process your payment details and withdraw the item amount from your bank or card issuer.
  5. In the circumstance that you have ordered and received an item from us that had a pricing error that was obvious and could have been recognised by you as a mispricing. We can end the contract, refund you any sums you have paid to us under the contract, then we will require the items back, thus you will have to post the items back to our desired address.
  6. If you have received a voucher code from an external or internal source, you will need to enter the voucher code number while you are in the checkout process of our websites. We only accept one voucher code per transaction, there may also be applicable terms and conditions for the certain voucher that you are using. We, of course, have the right to not accept the voucher you are suing if it is not valid for any reason.

8. Your rights if you wish to cancel your contract (EEA customers only)

  1. If you reside in the EEA meaning the European Economic Area, you are well in your legal rights to cancel a contract if you decide to change your mind, this is applicable to 14 days after you receive the items that you have ordered or the person has received the items that you nominated. Unless you have ordered a bundle of items, and these items were received on different days, in this case, your 14 days to cancel your contract starts from the date you or the nominated person received your last item.
  2. If you do indeed want to cancel your contract with us under clause 8.1, all you have to do is contact us via email @platinedge.com within your 14 days cancelation period.
  3. You can however not cancel a contract with us as per clause 8.1 if you have broken the hygiene seal on the following items; swimwear, lingerie, cosmetics, and pierced jewelry.
  4. All orders of items that have been canceled while in transit to be delivered, when received must be delivered back to the address we give to you. These items must be posted back to the address, within 14 days of telling us you want to cancel the contract.
9. Returning the items you have purchased
  1. It is best to follow terms 8 for returning items you have purchased
10. Your rights for a refund (EEA customers only)
  1. If you are a consumer who resides the EEA, and you cancel your contract with us under clause 8.1, we will:
    1. Refund you the price you paid for the products, however, if the items have been handled in a way that has damaged the items in any way we may not refund you the full amount you paid for the items, or not refund you at all if they have been damaged in an unrepairable way. If we refund you, but notice later on that the items have been damaged we may contact you and request a refund from you.
    2. We will not refund delivery charges made to you for the delivery of the items to your desired address.
    3. All refunds paid back to will be paid back via the way you originally made payment to us:
  2. You will receive your refund 14 days after the items have been delivered back to us.
11. Receiving faulty items
  1. You are classed as a consumer, so as a consumer we are legally obliged to supply you with items that are applicable to the contract made. So your legal rights to be able to return faulty goods apply, and these terms and conditions can not rule that out.
  2. Sometimes it may become transparent that you have received items from us that may be faulty, if you believe you have received faulty items from us, please contact us via the contact details in clause 8.
  3. If you, however, let us know that the item you have purchased after 14 days If you discover that your item is faulty after 14 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.
12. Our rights to cancel your contract with us
  1. In rare situations, we may cancel the contract with you if:
    1. You do not make full payment to us when it is due;
    2. You do not provide us with essential information that we need to fulfill your order, within a reasonable time allowance; or
    3. you do not, allow us to deliver the products to you within a reasonable timeframe.
  2. We may end your contract as per clause 7.5 or 7.6
  3. If your contract is ended, because of reasons to do with clause 13.1, we will refund you any money that you have paid to us in advance for the items you have ordered. sometimes we may deduct compensation charges for the costs associated towards us for breaking the contract.
13. Liability to us
  1. If we do not comply to fulfill what is set out in these terms and conditions we will fall liable, however, our liability will only be as much as your order with us. We are not responsible for any loss or damage that is not foreseeable, foreseeable loss or damage is classed as obvious that it will happen. Or if we and you knew it may happen before or during the order.
  2. Our products and services are only supplied for domestic and private usage. If you use our products or services for commercial or business, or resale purposes. We will have no liability to you if you incur a loss of profit or business or any associated damages. We will also not be liable for any losses to do with; loss of present or future savings, business opportunity, or loss of business interruption.

14. Events not in our control

  1. We will not be held responsible for any failure to perform, any obligations, or performance delays, that are under contract. If any of our obligations can not be fulfilled because of events caused out of our reasonable control.
  2. During an event that is affecting our performance to you, we will contact you as soon as possible to let you know the status of your order. During this phase, your contract may be suspended until further notice. If your delivery has been affected by the event outside of our control, we will schedule a new delivery date for you once the event outside of our control has been rectified.
  3. If you think it is fit to cancel your contract because of this delay, you can do so, as long as there is no soon rectify date of the event outside of our control. To cancel your contract under clause 14,  use details in clause 8.

15. Intellectual property rights

  1. All intellectual property rights associated with our products and our licensors’ products shall be owned by us and the licensors. All such rights are reserved.

16. Other important terms

  1. All applicable consumer laws will still be applicable to you in your country and jurisdiction where you are a resident.
  2. Normally if we need to contact you we will do so using, text, phone, or email. If we refer to “writing” this means email in these terms and conditions. If you ask us to contact you in a particular way, we will do so.
  3. These terms and conditions may change from time to time. You will be notified of changes via this website, it is best to browse these terms and conditions from time to see if we have made changes. The terms and conditions applicable to your purchase, will be the terms and conditions that are displayed on our websites when you placed your order with us.
  4. In rare occurrences, we may transfer our rights and obligations under a Contract to another organisation. You will be informed of this by writing. And we will ensure your contract will not change.
  5. You may not transfer your contract to another person, unless we agree in writing.
  6. No one else is included in this contract, only you and us.
  7. If for some reason a court or other lawful body deems a section of this contract to be unlawful, all other parts of the contract shall stay lawful.
  8. If we do not insist that you follow your obligations according to your contract, or if we fail to enforce our rights against you, or delay such actions. This does not mean we have waived our rights to do so. You are still liable to comply with your written in these terms and conditions. The only time we will legally waive a default by you is by writing, and no other way. We do not automatically waive any defaults by you.
  9. These terms and conditions are governed by English law, if you reside outside of the EU, you will still have to comply with these terms and conditions. Unless of course, your country of residency has other laws to oppose these terms and conditions.
  10. If you want to raise a dispute or claim against us relating to your contract with us, we will submit to the non-exclusive courts of England and Wales. Nothing in these terms and conditions can stop you from raising a dispute or claim against us. If you are not a consumer, the same applies.

17. After-sales care

  1. If you have any questions please email us at @platinedge.com
  2. Any complaints should be raised to @platinedge.com
  3. If you have raised a complaint, but you are not happy with the outcome, you can contact the European Commission Online Dispute Resolution platform, which can be found here.

18. Promotion terms and conditions

  1. The official Platin Edge promotional codes allow you to receive discounts on certain items we sell through our website. To use a promotional code enter it into the order page. Promotional codes can only be used once, and you cannot cross the promotional codes to receive more than one promotion at a time. Promotional codes can be are specific, and remain our property, they are not for third party resale. Employees are not permitted to use promotional codes or any type of offers related to our websites.